• Constituent Services

  • The Henry County Board of Education calls for families and community members to be offered appropriate and expedient means by which to address and resolve differences that may rise. In order to expedite a resolution, each situation should first be addressed as close to their origin as possible per Board Policy KN. If additional support is needed, Board Regulation KN-R(1) establishes the complaint process for handling complaints made by family and community members within the Henry County School District.  The process for complaints has five (5) levels of review.  This page is intended to provide guidance for communication during Level 1 of the process (Informal Discussion with the Principal at the School or Site).

     

    Communication Requests: Issues and Points of Contact for Level 1: Informal Discussion

    Henry County Board of Education expects complaints to be recognized and addressed in an orderly and timely manner. The complaint made by family and community members should be resolved with the parties most directly involved as amicably, expeditiously, and satisfactorily as possible. Although the first level of support resolving problems is usually at the local school, other offices or departments of the school system are available during this informal stage to assist complainants and principals in processing inquiries and complaints, provide general information, direct members of the public to the correct school or administrative office, and bring affected parties together for a discussion of problems.

     

    HCS Student-Family Level 1 Support & Communication Protocol

     

    Area of Concern First Step Second Step Third Step
    General School Concern, Student Schedule, School Procedures, School Hours  Principal Secretary/Front Office Assistant Principal Principal
    General Classroom-Related Concern Teacher Assistant Principal or Counselor Principal

    Grading or Report Card, Student Retention Concern

    Teacher Assistant Principal or Counselor Principal
    Teaching Content, Assignments, Extra Assistance for Student (Curriculum and Instruction) Concern Teacher Assistant Principal or Counselor Principal
    Athletics Coach School Athletic Director
    Assistant Principal or Principal
    Special Education Services Teacher Student Support Facilitator (SSF)

    Assistant Principal or Exceptional Student Education Department

    Student Conduct & Discipline, Hearings, Hearing Appeals Assistant Principal Principal Student Conduct & Prevention Department
    Mental Health and Wellness Mental Health & Wellness Facilitator or Counselor Assistant Principal Principal or
    Student Services Department
    Medical Needs and Health Concerns Teacher or Clinic Aide Assistant Principal

    Principal or Student Services Department

    Facility/School Campus Assistant Principal Principal Facilities and Maintenance Department
    Student Chromebook (Student) Submit help ticket (via Student Device or School Technician) School-based technology support team Assistant Principal or Principal
    Student Chromebook (Parent/Guardian) Submit help ticket (via IIQ ticket system) Teacher Assistant Principal or Principal
    Software Programs on Device Submit help ticket (via Student Device or School Technician)
    School-based technology support team
    Assistant Principal or Principal
    Access to Parent/Guardian Portal (Campus Portal, IC or Henry Connects) Campus Portal Liaison at School Location Data Clerk at School Location Assistant Principal or Principal
    Transportation Transportation Route Supervisor Transportation Director Transportation Executive Director
    Gifted Education Programs Teacher Assistant Principal or Principal Learning and Performance Division
    Policy and Regulation   Assitant Principal or Principal Leadership Services Division  Office of Legal Compliance Department  

     

     

    HCS Employee Level 1 Support & Communication Protocol

     

    Area of Concern

    First Step

    Second Step

    Third Step

    General

    Principal/

    Supervisor

    Human Resources Division

     

    Mental Health and Wellness

    Mental Health & Wellness Facilitator

    Assistant Principal

    Principal or Human Resources Division

    Medical Needs and Health Concerns

    Clinic Aide/ Supervisor

    Principal/ Supervisor

    Human Resources Division

    Facilities

    Principal/ Supervisor

     

    Facilities and Maintenance Department

     

     

    Computer Device/ Hardware Problems

    Submit help ticket (via IncidentIQ)

    School-based or building-based technology support team

    HCS Staff Help Desk (770-898-4043)

    Technical Assistance with Digital Application Programs/Software Program

    Submit help ticket (via IncidentIQ)

     

    School-based or building-based technology support team

     

    Principal/ Supervisor

    Request for new or renewals for DIgital Application Programs/Software Program

    Principal/ Supervisor

     

    Assistant Superintendent for Leadership

     

     

     

    Policy and Regulation 

     

    Principal/ Supervisor

    Office of Legal Compliance Department

     

     

     

    Concern Submission

    An expedient way of ensuring your concern or complaint is addressed, is to raise the concern with your child's principal or your supervisor first. If your concern was not resolved, you may submit it through the Concern Form . Submissions will receive follow up communication.

     

    Complaints & Grievances

    The Henry County Board of Education encourages all individuals to attempt to resolve grievances at the school or department before filing a formal complaint.  If you have specific questions regarding any policies and procedures, please contact Legal Compliance at 770-957-6601.

     

    For a full list of all Board policies, including those related to complaints and grievances, review the Board Policy Manual.

Phone:

Email:

Degrees and Certifications:

Mr. Stefon Plummer

Coordinator  |  Constituent Services
Stefon.Plummer@henry.k12.ga.us  |  770.957.6601  x01125